Cancellation and refunds when a flight changes the plan
What is kept on cancellation follows the notice you give: all returned with over a day, half kept inside it, all kept once she has set out.
Flights move, and a layover booking is more exposed to that than a city booking. The rule is the same for every booking, and it is built on one idea: what the house keeps is the share of the fee already earned at the moment your message arrives, and nothing beyond it.
The scale
- more than twenty-four hours before the booked time, the whole deposit comes back;
- inside the final twenty-four hours, before she has left, half the deposit is kept and half is repaid;
- once she is on her way, the whole deposit is kept.
Two things soften the last two lines. If another client takes the hour you released, the deposit is repaid in full. And where you can show the house lost less than it kept, the difference comes back to you.
Delays, moves and force majeure
A flight moved by an airline sits on the traveller side, alongside a change of plan. When an inbound runs late, the thread first looks for a later hour inside the same stop. One change of date is free if it reaches the thread more than twenty-four hours ahead and the new date is within fourteen days. Genuine force majeure, such as a transport shutdown or an official instruction that makes the journey impossible, turns the deposit into credit.
A session ended early at the client's request stays payable for the time held. Every clause, with worked sums, sits on the cancellation policy page.